Terms and important limits

Updated October 18, 2026. CoinTravel provides preliminary information and document-preparation tools. It is not an airline, regulator, insurer or legal representative.

Your facts and your submission

Use accurate information and check the generated letter before sending it. A letter does not submit a claim, meet a deadline or establish a legal entitlement. You are responsible for choosing the correct recipient, including your supporting evidence and retaining submission confirmation.

No guaranteed recovery

Any displayed amount depends on the applicable rule, verified facts, evidence and exclusions. The airline or relevant decision-maker assesses the request. Policy guidance, illustrative examples and liability ceilings must not be treated as guaranteed payments.

Free services and assistance guidance

The preliminary check and basic letter download are free. No mailing or automatic claim-submission service is currently offered. Additional travel sectors and unreviewed rules are not represented as completed coverage.

Assistance and third-party services

Assistance guides are general information, not legal or medical advice, insurance recommendations, a booking service or emergency response. CoinTravel cannot issue passports or guarantee appointments, treatment, coverage or availability. Contact local emergency services for a life-threatening emergency. No paid assistance partners are currently connected. Any future paid referral will identify the provider and relevant commercial relationship; third-party terms and fees will apply.

Independent official sources

Official links help you inspect published rules. They do not imply endorsement, affiliation or a promise that every page remains available. Mandatory legal rights are not waived by using this site. Seek qualified advice where your situation needs an individual legal assessment.