Your information, your choice.

Anonymous checks and letters

Your answers are sent to our assessment service to prepare a preliminary report. Anonymous reports are not saved to the case database. No name, email, booking reference or document upload is required for an initial check. The letter service processes the facts needed to generate your download; do not enter passwords, full credit-redemption codes or unnecessary sensitive information.

Assistance guidance choices

The assistance pages use your selected topic or passport issuing country only to change the guidance shown in your browser. These choices are not sent to a partner or saved to your account. These pages do not request passport numbers, identity documents or health records. External official resources have their own privacy practices.

Optional nearby-airport location

With your browser permission, CoinTravel can suggest a nearby major departure airport. Coordinates are sent to our own lookup endpoint for that request, not to an external geocoder, and are not saved to your case or our database. You can decline permission and choose an airport yourself. Previously granted permission may be reused; change it in your browser’s site settings at any time.

Optional accounts and saved cases

If you choose to create an account, Supabase processes your email and authentication information. Saving a case stores its journey details and assessment under your account. You can delete saved cases in My claims. Account deletion and automated retention are not yet available. The 365-day development retention target is not an automatic deletion guarantee.

Service providers and necessary cookies

Supabase supplies our database and authentication services. A public deployment may use Vercel for hosting and request processing. Signing in uses session cookies. Hosting providers can process technical request information such as IP addresses for service delivery and security; avoid putting personal information in page addresses.

Advertising and analytics

CoinTravel loads Google AdSense code on the live site. Google may receive technical information such as your IP address and the URL of the page you visit, and may set or read cookies for advertising, measurement and fraud prevention. Data use and ad personalization depend on your settings and applicable consent choices. No separate Google Analytics integration is installed.

How Google uses information from partner sites · Manage your Google ad settings

Your choices and questions

You can use the initial check without an account, download a letter without saving a case, and delete saved cases. A public contact address will be listed on the contact page soon.

CoinTravel does not automatically send your claim to an airline. Opening an official airline link takes you to that publisher’s site and its own privacy practices.