WestJet: what to check and what to do next.

Before you send a request

Record what happened in your own words. Keep the itinerary, payment receipts and the airline’s explanation. Separate a refund of a charge from reimbursement of an expense and from statutory compensation: qualifying for one does not settle the others.

Check the airline that actually operated the affected flight. A logo on your ticket does not by itself establish the operating company or governing law. Act promptly on baggage problems; initial reporting and a later written claim can have different time limits.

Delay

Ask about rebooking, care and separate compensation after a qualifying delay.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Keep the final cause notice.

• Control, safety, notice and arrival time matter.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Cancellation

Request replacement travel or a qualifying unused-ticket refund after cancellation.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Review alternatives before accepting.

• Reason and offered arrangements matter.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Denied boarding

Denied boarding can include rebooking, care and compensation, depending on cause.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Request the rights notice.

• Volunteering and refusal exceptions differ.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Missed connection

Request replacement travel for the disrupted ticket’s final destination.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Provide the full itinerary.

• Separate tickets are not automatically protected.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Downgrade

A lower cabin on replacement travel triggers a fare-difference refund.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Keep purchased/flown cabin records.

• Affected portion of ticket only.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Missing paid extras

Request fees for extras not supplied or charged again on replacement travel.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Keep both receipts.

• Qualifying alternate travel required.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Refund dispute

Ask for eligible unused-travel refunds when replacement arrangements do not meet your needs.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Contact the booking seller.

• Applicable disruption and purchase channel matter.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Meals and accommodation

Qualifying short-notice controllable waits can include food, overnight lodging and transfers.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Ask WestJet for arrangements.

• Two-hour waiting and notice conditions apply.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Voucher dispute

Ordinary travel credits differ from non-expiring APPR compensation credits.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Next step: Identify why credit was issued.

• Do not apply one expiry to all credits.

Official WestJet source ↗ · Checked 2026-10-15 · Current interruptions page; tariff 2026-06-18

Delayed baggage

WestJet traces missing checked bags and reviews reasonable, itemized interim expenses. Keep your report number and essential-purchase receipts.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Baggage — delayed baggage and interim expenses

Next step: Create a delayed-bag report within 12 hours of arrival, or see an arrival-airport baggage agent.

• Published interim allowances are not a blanket legal ceiling. Applicable law, route and evidence determine reimbursement.
• Checked baggage in carrier custody; evidence, exclusions and mandatory law apply. No payment is guaranteed.

Official WestJet source ↗ · Checked 2026-10-17 · Current interruptions page checked 2026-10-17

Lost baggage

If WestJet declares your bag lost or it is missing for more than 21 days, request compensation and reimbursement of its applicable bag fee.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Compensation for mishandled bags

Next step: Keep the initial report number; submit WestJet’s baggage declaration with an itemized contents list.

• Compensation depends on supported loss; treaty liability limits are not automatic payouts. Report missing bags promptly.
• Checked baggage in carrier custody; evidence, exclusions and mandatory law apply. No payment is guaranteed.

Official WestJet source ↗ · Checked 2026-10-17 · Current interruptions page checked 2026-10-17

Damaged baggage

WestJet’s baggage team assesses damaged bags and discusses resolution options. Keep photographs, the bag and proof of purchase.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Damaged baggage; compensation for mishandled bags

Next step: File the online damage report within 5 days, or bring the bag to its arrival-airport office within 7 days of receipt.

• Online reporting and airport presentation have different windows. Applicable baggage fees may be reimbursed; compensation requires assessment.
• Checked baggage in carrier custody; evidence, exclusions and mandatory law apply. No payment is guaranteed.

Official WestJet source ↗ · Checked 2026-10-17 · Current interruptions page checked 2026-10-17

Keep your request clear

Ask for the specific remedy supported by your records, attach copies rather than irreplaceable originals, and keep your submission confirmation. If an airline declines, save its reason before choosing an escalation route. Do not send full credit-redemption codes or account passwords to CoinTravel.

General policy information, not legal advice or an eligibility decision. Published terms may have changed and may differ from those on your travel date. Applicable law may provide additional rights. No payment is guaranteed.