Flair: what to check and what to do next.

Before you send a request

Record what happened in your own words. Keep the itinerary, payment receipts and the airline’s explanation. Separate a refund of a charge from reimbursement of an expense and from statutory compensation: qualifying for one does not settle the others.

Check the airline that actually operated the affected flight. A logo on your ticket does not by itself establish the operating company or governing law. Act promptly on baggage problems; initial reporting and a later written claim can have different time limits.

Delay

Ask Flair for replacement travel after a qualifying delay; meals, accommodation and compensation have separate conditions.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 15(C)–(M)

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Canada domestic tariff only. Cause, notice, waiting time and final-arrival delay matter.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Cancellation

Ask Flair for alternate travel or an applicable unused-travel refund after cancellation.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 15(G), (I)

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Cause and whether alternatives meet your travel needs matter; do not assume a self-purchased replacement is reimbursed.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Denied boarding

Qualifying involuntary denied boarding can include replacement travel, care and compensation.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 16

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Oversales/control classification and boarding deadlines matter; a safety refusal or voluntary agreement differs.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Missed connection

Flair’s domestic tariff does not protect connections, even between separately booked Flair flights. Your disrupted flight still has its own remedies.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 15(K)

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Canada domestic tariff; do not interpret this contractual exclusion as overriding mandatory law.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Downgrade

If qualifying replacement travel is in a lower class, request the difference in the affected air-service cost.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 15(I)(5); Rule 16(D)

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Distinguish a lower cabin from a different seat in the same cabin.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Missing paid extras

After qualifying replacement travel, request fees for original extras you did not receive or had to pay for again.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 15(G)(6), (I)(4)

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• This provision covers extras affected by replacement travel, not all product complaints.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Refund dispute

Disruption refunds differ from voluntary cancellations, which usually follow restrictive fare and credit terms.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rules 6 and 17

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Keep the cancellation reason, unused segments and any accepted alternative; payment method matters.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Meals and accommodation

For qualifying short-notice disruption within Flair’s control, request food and drink after two hours and necessary overnight hotel/transport.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 15(C)–(F)

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Notice under 12 hours, control/safety, necessity and avoiding further delay matter; outside-control cases differ.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Voucher dispute

Ordinary Future Travel Credits expire 12 months after the original reservation; APPR Vouchers are a different, non-expiring product.

Scope: Canada domestic journeys only; June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 1 definitions; Rules 6 and 17

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Identify the actual credit and consent record. These terms apply to the cited domestic tariff, not every historical voucher.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official Flair source ↗ · Checked 2026-10-15 · Domestic tariff revision 15, effective 2026-06-01

Lost baggage

Report checked-bag loss to Flair and request assessment of documented loss. A liability ceiling is not the amount automatically payable.

Scope: Canada domestic travel under the June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 20(B), (E)–(F)

Next step: Keep the bag tag, report number, photos and value evidence.

• Canada domestic tariff only. Written damage complaints are due within seven days of receipt. Inherent defects, custody and mandatory APPR protections matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · Domestic tariff revision 15 effective 2026-06-01

Lost baggage

For international checked-bag loss, ask Flair to assess documented losses and applicable baggage-fee refunds. No liability-limit payout is automatic.

Scope: International itineraries involving Canada under the cited Flair tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 121; Rule 125

Next step: Report immediately and keep the bag tag and value evidence.

• International Canada-related tariff only. Written damage complaint timing, custody, treaty defenses and mandatory law matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Damaged baggage

Report checked-bag damage to Flair and request assessment of documented loss. A liability ceiling is not the amount automatically payable.

Scope: Canada domestic travel under the June 2026 domestic tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 20(B), (E)–(F)

Next step: Keep the bag tag, report number, photos and value evidence.

• Canada domestic tariff only. Written damage complaints are due within seven days of receipt. Inherent defects, custody and mandatory APPR protections matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · Domestic tariff revision 15 effective 2026-06-01

Damaged baggage

For international checked-bag damage, ask Flair to assess documented losses and applicable baggage-fee refunds. No liability-limit payout is automatic.

Scope: International itineraries involving Canada under the cited Flair tariff.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 121; Rule 125

Next step: Report immediately and keep the bag tag and value evidence.

• International Canada-related tariff only. Written damage complaint timing, custody, treaty defenses and mandatory law matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Delayed baggage

On APPR-covered travel, request a baggage-fee refund and assessment of proven losses from temporary baggage loss. Report the missing bag immediately.

Scope: Travel involving Canada; the specific law’s conditions still apply.

Provision: APPR section 23(2)

Next step: Get a report number and keep essential-purchase receipts.

• APPR section 23(2) covers temporary loss of 21 days or less. Treaty conditions and proof still matter. Flair’s tariff short-delay expense exclusion is flagged for qualified review, not used to reject claims.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official government source ↗ · Checked 2026-10-16 · Official consolidated regulation current to 2026-09-30, rechecked 2026-10-16

Delay

For a qualifying Flair international delay, request alternate travel; care and compensation depend separately on cause and notice.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rules 90–91 and 97

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• Canada-related international tariff. Control/safety classification, departure waiting time and final arrival matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Cancellation

After a qualifying Flair international cancellation, ask about alternate travel or the applicable unused-travel refund.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rules 90–91 and 125

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• Control classification and whether offered arrangements meet your travel needs matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Denied boarding

For qualifying international denied boarding, ask Flair about replacement travel, care and compensation review.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rules 95–96

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• Control/safety classification and check-in compliance matter; a volunteer agreement or valid refusal differs.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Downgrade

If qualifying Flair international replacement travel is in a lower class, request the difference for the affected ticket portion.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rules 90–91

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• Identify the original and replacement class and affected ticket value; a seat change alone differs.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Missing paid extras

For qualifying Flair international replacement travel, request charges for original extras you did not receive or had to pay again.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rules 90–91

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• This is a replacement-travel provision, not a blanket refund promise for every product complaint.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Refund dispute

Flair international involuntary refunds and voluntary cancellations have different conditions and payment options.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 125(B)–(C)

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• Unused ticket value, cause, fare and accepted alternatives matter; original currency and payment method must be checked.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Meals and accommodation

For qualifying short-notice international disruption within Flair’s control, request food after two hours and necessary overnight accommodation.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 91(E)

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• Notice under 12 hours, control/safety classification, waiting time and necessity matter; avoid further delay.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Voucher dispute

Instead of a qualifying international refund, Flair may offer a non-expiring credit only with its stated written disclosure and your written choice.

Scope: International itineraries involving Canada under the cited Flair tariff; missed connections remain separately researched.

Applies from 2026-06-01; earlier travel needs its historical policy.

Provision: Rule 125(B)(5)

Next step: Keep the itinerary and notices; ask Flair to confirm the applicable option.

• This is an involuntary-refund alternative. Ordinary voluntary credits have different restrictions.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official Flair source ↗ · Checked 2026-10-16 · International tariff currently linked as effective 2026-06-01

Keep your request clear

Ask for the specific remedy supported by your records, attach copies rather than irreplaceable originals, and keep your submission confirmation. If an airline declines, save its reason before choosing an escalation route. Do not send full credit-redemption codes or account passwords to CoinTravel.

General policy information, not legal advice or an eligibility decision. Published terms may have changed and may differ from those on your travel date. Applicable law may provide additional rights. No payment is guaranteed.