China Airlines: what to check and what to do next.

Before you send a request

Record what happened in your own words. Keep the itinerary, payment receipts and the airline’s explanation. Separate a refund of a charge from reimbursement of an expense and from statutory compensation: qualifying for one does not settle the others.

Check the airline that actually operated the affected flight. A logo on your ticket does not by itself establish the operating company or governing law. Act promptly on baggage problems; initial reporting and a later written claim can have different time limits.

Delay

After qualifying disruption, ask China Airlines about another service, rerouting or an applicable refund.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Article 10.2.3

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Local law and the carrier’s alternatives apply; no universal cash amount is stated.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official China Airlines source ↗ · Checked 2026-10-15 · Current general conditions checked 2026-10-15

Cancellation

Request replacement, rerouting or refund review after China Airlines cancels your flight.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Articles 10.2.3 and 11

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Availability, unused travel and accepted alternatives matter.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official China Airlines source ↗ · Checked 2026-10-15 · Current general conditions checked 2026-10-15

Missed connection

If China Airlines causes you to miss a reserved connection, ask for the replacement or refund options in its contract.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Article 10.1.1 and 10.2.3

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• It disclaims responsibility for connections not booked through China Airlines, subject to law.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official China Airlines source ↗ · Checked 2026-10-15 · Current general conditions checked 2026-10-15

Refund dispute

Ask China Airlines or your seller to assess an involuntary refund separately from voluntary fare restrictions.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Article 11

Next step: Keep the itinerary and receipts; ask the airline to review this provision.

• Keep unused-flight and payment records; jurisdiction may add rights.
• Mandatory law can provide additional rights; this summary is not a payment guarantee.

Official China Airlines source ↗ · Checked 2026-10-15 · Current general conditions checked 2026-10-15

Delayed baggage

Report the delayed checked bag to China Airlines now. Request assessment of documented losses and keep essential-purchase receipts.

Scope: International passenger carriage under the cited conditions; domestic-only travel needs separate research.

Provision: Articles 16 and 17

Next step: Get a baggage report number; send a written claim with receipts.

• Written delay complaint within 21 days of the bag being made available. Applicable law and proof of loss matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official China Airlines source ↗ · Checked 2026-10-16 · Current international passenger conditions rechecked 2026-10-16

Lost baggage

Ask China Airlines to assess the missing bag and its contents using evidence of their value. A liability limit is not an automatic payout.

Scope: International passenger carriage under the cited conditions; domestic-only travel needs separate research.

Provision: Articles 16 and 17

Next step: Keep the bag tag, report number and an itemized contents list.

• International carriage conditions only. Provide bag tags and evidence of value; no automatic payment of the liability ceiling.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official China Airlines source ↗ · Checked 2026-10-16 · Current international passenger conditions rechecked 2026-10-16

Damaged baggage

Report checked-bag damage to China Airlines and request a compensation assessment. Keep the bag, photographs and evidence of its value.

Scope: International passenger carriage under the cited conditions; domestic-only travel needs separate research.

Provision: Articles 16 and 17

Next step: Report promptly; keep the damaged bag available for inspection.

• Written damage complaint within seven days of receiving the bag; custody and defect exceptions matter.
• Published conditions and mandatory law require fact-specific review; no payment is guaranteed.

Official China Airlines source ↗ · Checked 2026-10-16 · Current international passenger conditions rechecked 2026-10-16

Denied boarding

For oversales at a U.S. airport, China Airlines first seeks volunteers. Involuntarily denied passengers receive a written rights notice; eligible cases include alternate travel and compensation.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Oversales contingency plan

Next step: Ask for the written notice and replacement flight’s arrival time; keep your confirmed booking and check-in evidence.

• U.S. departure oversales only. Published older monetary caps conflict with updated government limits; no outdated cap is calculated here.
• Published conditions and mandatory law apply; payment is not guaranteed.

Official China Airlines source ↗ · Checked 2026-10-17 · Official published source checked 2026-10-17

Downgrade

For a cabin downgrade, ask China Airlines to review the affected-sector fare difference. Its current carriage terms explain refund procedures; we could not verify a current downgrade mileage-compensation schedule.

Scope: Current refund framework; downgrade fare review and mandatory route rights remain separate.

Provision: Articles 10–11; no current mileage schedule verified in reviewed terms

Next step: Keep the paid and flown cabin records. Request an itemised fare adjustment and written details of any additional compensation.

• The 2024 annual report is historical evidence, not a verified current mileage promise. Current carriage terms do not establish a universal cabin-downgrade calculation; applicable law and route-specific tariffs can add rights.
• Requesting a fare review does not establish entitlement or an amount. Published conditions and mandatory law apply; payment is not guaranteed.

Official China Airlines source ↗ · Checked 2026-10-18 · Current official General Conditions of Carriage HTML checked 2026-10-18

Missing paid extras

China Airlines allows paid-seat refunds for qualifying involuntary changes. Voluntary non-use is generally non-refundable, subject to the product’s exceptions.

Scope: Check the cited policy’s route, operator, booking and travel-date conditions.

Provision: Seat Selection — change and refund

Next step: Request the seat-fee refund with the payment receipt and the airline’s seat-change notice.

• Paid Seat Selection only. Comparable replacement categories, ticket refunds and duplicate payments have separate conditions.
• Published conditions and mandatory law apply; payment is not guaranteed.

Official China Airlines source ↗ · Checked 2026-10-17 · Official published source checked 2026-10-17

Meals and accommodation

China Airlines’ U.S. plan provides necessary refreshments, meals and hotel accommodation during qualifying cancellation or missed-connection waits under its procedures.

Scope: Travel involving the United States; the specific law’s conditions still apply.

Provision: Cancellation and missed-connection care

Next step: Ask the airport team to arrange necessary care and keep any approved expense receipts.

• U.S.-involving commitment; circumstances and the disruption type matter. This is not a worldwide fixed-hour reimbursement guarantee.
• Published conditions and mandatory law apply; payment is not guaranteed.

Official China Airlines source ↗ · Checked 2026-10-17 · Official published source checked 2026-10-17

Voucher dispute

China Airlines distinguishes mileage awards from Cabin Upgrade Vouchers. Canceled upgrades return eligible credits to the award holder; expired miles or vouchers are not refunded under those terms.

Scope: China Airlines member Cabin Upgrade Vouchers only; other travel credits remain separate.

Provision: Mileage and Cabin Upgrade Voucher refund policy

Next step: Ask the member service team to check the upgrade booking, voucher validity and account credit.

• Cabin Upgrade Vouchers only, not cash gift cards or all disruption credits. Legacy award-number conversion follows separate rules.
• Published conditions and mandatory law apply; payment is not guaranteed.

Official China Airlines source ↗ · Checked 2026-10-17 · Official published source checked 2026-10-17

Keep your request clear

Ask for the specific remedy supported by your records, attach copies rather than irreplaceable originals, and keep your submission confirmation. If an airline declines, save its reason before choosing an escalation route. Do not send full credit-redemption codes or account passwords to CoinTravel.

General policy information, not legal advice or an eligibility decision. Published terms may have changed and may differ from those on your travel date. Applicable law may provide additional rights. No payment is guaranteed.